FREQUENTLY ASKED QUESTION

The most popular questions about working with our exchange service.If you couldn"t find the answer to your question question, please contact us.
What if I cannot log into my personal account?

If you cannot enter your personal account, you need to click on the "Login / Register" button, then on "Forgot...

What payment purpose must be indicated when transferring funds?

When transferring via Internet banking, you must specify such a purpose of payment as "Private transfer" or "Refund". You cannot...

I transferred Bitcoin, but the status of my application has been deleted. What to do?

Most likely, your application has been temporarily moved to the deleted ones, since the transaction for your application has not...

How to create an application with Volet for Sberbank

Dear client, we want to inform you in advance if you register on our website before exchanging funds (create a...

Coupons

Weve added discount coupons! What is a coupon and what does it give? A coupon is a unique code that entitles you...

I paid for the application, but did not manage to click I paid

If you have created an application and paid for it, but did not click the "I paid" button and the...

Restriction on Qiwi reception. What to do?

There are situations when you have created an application, but cannot accept the entire payment amount, since there is a...

More than 24 hours have passed and no payment has been received. How to be?

Most importantly, dont worry. You can always write to the round-the-clock online chat and clarify the reason why the payment...