FREQUENTLY ASKED QUESTION

The most popular questions about working with our exchange service.If you couldn"t find the answer to your question question, please contact us.
Restriction on Qiwi reception. What to do?

There are situations when you have created an application, but cannot accept the entire payment amount, since there is a...

More than 24 hours have passed and no payment has been received. How to be?

Most importantly, dont worry. You can always write to the round-the-clock online chat and clarify the reason why the payment...

Top up a bitcoin wallet from a Sberbank card.

Top up a Bitcoin wallet from a Sberbank card. We want to inform you in advance if you initially register on...

My application has been deleted, what should I do?

If your application is deleted, you can receive all the detailed information about the reason for deleting the application in...

How to get the amount that you do not have in reserve?

In order to receive the desired amount, you need to contact our support service in any most convenient way, indicate...

What guarantees does your service provide?

Dear customers, the Prostovcash.com exchange service has established itself as a high-quality and fast service for the exchange of electronic...

Bitcoin did not come to the wallet. What to do?

If the status of your application is "Completed", it means that the service has performed an honest exchange, sent you...

How fast is the exchange?

All exchanges are made within 10 minutes! Just 10 minutes and the funds are sent to your account....